Saturday, 2 April 2016

Addressing Customer Complaints

When customers complain, they want you to take action, not just listen and do nothing about it.

Yes, listening to customers is very important, but just leaving it there will not be enough for the customer.  You can note down the complaints and deliberate on the issues. However action to address and rectify the issue will only satisfy the customer.

Empower your team members to take action to ensure the customer is satisfied. In the event the customer is being unreasonable or is demanding anything which is outside of your company policy, it needs to be explained to him.

Action is only what will satisfy the customer and ensure that he will be loyal to you. 

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Know more practices & principles for having Profitable Customers for Life. Order my book 'Being Customer Centric' today!
Call on: (91) 9920687074  /  9833136665


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- About Arunaagiri Mudaaliar



Arunaagiri is an Author of best selling books like 'Unleash your Potential' & 'Jogging for Life Success', an International Sportsman, a Successful Entrepreneur, a widely loved Yoga Teacher and a reputed International Corporate Trainer.


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