When we receive a customer order, we can easily rush the process, often making assumptions.
Develop a procedure of asking questions, and ensure you understand the customer’s requirements to the last detail. Ask all staff to follow this procedure.
Repeat back the information and be sure the customer understands his commitments and payment terms. In the rush of business we may skip this step, but mistakes can occur.
Write down the customer’s requests so you don’t forget, and pass them on to your staff.
Ensure staff is trained to read, and act on special instructions.
Once I asked for a club sandwich with no mayo, the kitchen made the first three with mayo, despite the written instructions in bold letters, the cook automatically slipped on the mayo.
Take these steps, and you will serve customers well. Create improved relations, reduce errors, and improve delivery of service or products. You will find the results are amazing!
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Know more practices & principles for having Profitable Customers for Life. Order my book 'Being Customer Centric' today!
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- About Arunaagiri Mudaaliar
Arunaagiri is an Author of best selling books like 'Unleash your Potential' & 'Jogging for Life Success', an International Sportsman, a Successful Entrepreneur, a widely loved Yoga Teacher and a reputed International Corporate Trainer.
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